Issue Refund to Customer

A customer can be issued a refund for a credit balance that exists on their account. This credit balance may be from an open Customer Credit, Overpayment, or Manual AR Document. The refund may be in the form of cash, check, or credit card (if Credit Card integration is set up).

Process 1 of 2

  1. Transactions - Accounts Receivable - Customer Refund.
  2. Begin New transaction and input the Customer and select the document(s) and amount that you wish to refund.
  3. If issuing credit via credit card, go to the "Actions" menu and choose "Process Credit Card"
  4. If issuing cash or check refund, click "Save" and exit the screen.
  5. If you are using integrate Credit Card application, then choose "Process Credit Card, and complete the fields as prompted.

Process 2 of 2

  1. Transactions - Accounts Payable - Bank Withdrawal
  2. Begin New transaction and choose the bank associated with the check, cash, or credit card merchant account.
  3. In the grid, the Customer Refund entry will exist, along with any vendor payments that may be pending. You may elect to process the customer refund and vendor payments together or checkmark only the customer refund entry.
  4. In the detail grid's Type field, choose Check, Blank Check, Cash, EFT.

    *** For Refunds which were processed as "Process Credit Card" in the Customer Refund screen (Process 1 of 2 above), choose EFT and indicate in the Reference field "Credit Card Refund".

    *** DO NOT select Type = Credit Card for a refund. Credit Card type is reserved for you paying expense invoices onto your company credit card.
  5. Proceed to Post the transactions, after which you would Print the check from the File menu. In the event you had chosen Blank Check or Cash, there would be nothing to Print.

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