Ethos Support Tickets

Ethos Solutions utilizes a robust ticketing system to manage the support requests we receive from our clients. This system provides structure, workflow, and historical reference to communications and resolutions to questions and issues that have been reported to Ethos. We are able to distribute tasks to those technicians based upon efficient use of knowledge and workload. Our ticketing system is very easy for the end user to use, as it is simply a matter of sending an email to Support@EthosSolutions.net. Please review the attached document for more details submitting tickets and how they are classified for priority.

Ethos Support Ticket Processing.pdf

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